Bank of America

I GIVE 10 STARS GREST CUSTOMER SERVICES . THANKS SEBASTIANA RIBEIRO

WENT TO THE BANK on 04/08/2024 . Bank of america is a very good bank. I wants to provide excellent customer service because They all provided me with Excellent customer service. On my previus rereview my only concern that need they needed more stuff because they are very busy over there. I give them all 10 TO SEBASTIANA RIBEIRA CLEU stars for they hard work and allways willing to help and make shore everyone is taking care off.

I RECENTLY FREQUENTED THE NEW BRANCH LOCATION IN BROCKTON, MA (WESTGATE DRIVE). I WAS ATTENDED BY SEBASTIANA RIBEIRO AND CLEUSO GOMES. BOTH OF THESE REPRESENTATIVES WERE PROFESSIONAL AND ATTENTIVE TO MY NEEDS. THE BOTH WENT OUT OF THEIR WAY TO PROVIDE EXEMPLARY SERVICE. (RATING: 10 STAR FOR SERVICE) MY ONLY RECOMMENDATION IS THAT BANK OF AMERICA NEEDS TO HIRE & TRAIN MORE STAFF TO ATTEND TO CLIENT'S NEEDS MORE RAPIDLY AS THE WAIT TIME WAS ABOUT 2 HOURS DUE TO HEAVY TRAFFIC. ALSO, THE LOCAL BRANCH SHOULD HAVE MORE FLEXIBILITY TO TAKE WALK-IN APPOINTMENTS RATHER THAN TRYING TO REQUIRE ALL CUSTOMERS TO SET UP APPOINTMENTS ONLINE.